FAQs

Shipping FAQs

How long does delivery take?

  1. Indian customers, delivery usually takes 7–10 business days depending on your location.
  2. international orders, it typically takes 10–20 business days.

Do you ship internationally?

Yes, we offer worldwide shipping to most countries. Shipping charges and times may vary based on the destination.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and tracking link. You can monitor your order in real time.

What should I do if my package is delayed or lost?

What should I do if my package is delayed or lost?

If your tracking shows no updates or your package seems lost, please contact our support team immediately—we’ll resolve the issue for you.

How can I contact customer support?

You can email us at support@[yourstore].com or use our Contact Us form. We’re here to help!

Why does shipping take longer than usual?

We partner with multiple warehouses and suppliers across different regions to provide a wide variety of products.
which can result in delivery times of 7–15 business days (sometimes longer depending on location).

Refund FAQs

What is your return policy?

We accept returns within 14 days of delivery for products that are unused, in original condition, and with all tags/packaging intact.

How do I request a return or exchange?

Simply contact our support team with your order number and reason for return/exchange. We’ll guide you through the process.

Are returns free?

Yes — for returns using our standard shipping option, we cover the return shipping cost. and if you choose a different return method, additional shipping charges may apply.

Can I exchange an item?

Yes, exchanges are possible for a different size, color, or product of equal value (subject to availability).

How long does it take to process a refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Product and Support FAQs

Are the products genuine and of good quality?

Absolutely! We only work with verified suppliers and manufacturers to ensure every product meets our quality standards. Every item goes through checks before being shipped to you.

What if I receive a damaged or defective product?

Don’t worry! Simply contact our support team within 14 days of receiving your order, and we’ll arrange a free replacement or full refund.

Do your products come with a warranty?

Some of our products include a manufacturer’s warranty, which will be mentioned on the product page. If you have questions about warranty coverage, our team is happy to help.

What if I need help after my purchase?

We’re here for you even after your order is delivered! Whether it’s product guidance, exchanges, or refunds, our support team is always ready to help.